Return & Exchange Policy

We want you to love your fragrance. Here's how returns and exchanges work — simply and fairly.

MHB Essence Perfumes & Attars

A quick note: fragrances can sometimes smell slightly 'off' or weaker right after their journey — this is normal 'travel shock' from courier handling. Please let your perfume or attar rest for 7–10 days before judging it; the scent settles and returns to its true character. This alone resolves most concerns.

Exchange available within 15 days of delivery for store credit.
Products tested with one or two sprays remain eligible for exchange; heavily used products cannot be exchanged.
Exchanged items must be returned in their original packaging.
Store credit can be used on any product on our website.

Faulty, Damaged, or Wrong Items

If you receive a faulty product, damaged parcel, leaking bottle, or incorrect item, we will replace or refund your order and cover courier charges both ways.

A valid unboxing video (recorded while opening the sealed parcel) is required for all such claims — please see our Delivery, Payment & Returns page for details.

Original Designer Decants & Full Bottles

Due to hygiene, authenticity, and resale regulations, original designer decants and full bottles are NOT eligible for return or exchange — unless you receive the wrong item or a damaged product (valid unboxing video required).