Return & Exchange Policy

We want you to love your fragrance. Here's how returns and exchanges work — simply and fairly.

MHB Essence Perfumes & Attars

A quick note: fragrances can sometimes smell slightly 'off' or weaker right after their journey — this is normal 'travel shock' from courier handling. Every perfume, including testers, travels by courier and needs at least 15 days of rest; then its true notes come out. Please judge it after that. This alone resolves most concerns.

Exchange available within 15 days of delivery for store credit. For a normal exchange, courier charges are paid by the customer; for a faulty, damaged or wrong item, we pay courier charges both ways (see below).
Products tested with one or two sprays remain eligible for exchange; heavily used products cannot be exchanged.
Exchanged items must be returned in their original packaging.
Store credit can be used on any product on our website.

Faulty, Damaged, or Wrong Items

If you receive a faulty product, damaged parcel, leaking bottle, or incorrect item, we will replace or refund your order and cover courier charges both ways. Approved refunds are paid by bank transfer or JazzCash, as you prefer, promptly once we have confirmed the refund with you.

A valid unboxing video (recorded while opening the sealed parcel) is required for all such claims — please see our Delivery, Payment & Returns page for details.

Original Designer Decants & Full Bottles

Due to hygiene, authenticity, and resale regulations, original designer decants and full bottles are NOT eligible for return or exchange — unless you receive the wrong item or a damaged product (valid unboxing video required).

Testers, Promotional & Discounted Items

No exchange or refund on the Discovery Kit — Discovery Kits and 10ml travel sizes are final sale — if a bottle in your kit arrives broken, we replace or refund it (valid unboxing video required).

No exchange or refund on sale items — all clearance items, promotional offers (including the Limited-Time Offers) and discounted products are final sale.

How to Request an Exchange

Message us on WhatsApp at +92 300 4645503 (or +92 300 4233378) within 15 days of delivery.
Share your order details and (for faulty/damaged claims) your unboxing video.
Once approved, we'll guide you through the exchange process.