Privacy Policy

Your privacy matters to us. This policy explains what information we collect and how we use it.

Information We Collect

When you place an order or contact us, we may collect your name, delivery address, phone number, email address, and order details. If you pay online, payment is processed securely through our payment partner — we do not store your card or bank details on our servers.

How We Use Your Information

We use your information only to:

Process and deliver your orders.
Contact you about your order (confirmation, dispatch, delivery).
Respond to your questions and provide customer support.
Send occasional offers or updates, if you've chosen to receive them.

Sharing Your Information

We do not sell or rent your personal information to anyone. We share it only with the parties needed to complete your order — such as our courier partners (PostEx / TCS) for delivery, and our payment provider for secure online payments. These partners receive only what they need to serve you.

Payment Security

Online payments are handled by a secure, licensed payment gateway (PayFast). Your card, bank, and wallet details are entered directly on their secure system — MHB Essence never sees or stores them.

Cookies

Our website may use cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as well.

Your Choices

You may ask us to update or delete your personal information, or unsubscribe from marketing messages, at any time — just contact us on WhatsApp or email.