Privacy Policy
At MHB Essence, the trust you place in us matters as much as the quality of our fragrances. This policy explains what information we collect, why, and how we protect it. In this policy, "MHB Essence," "we," "us," and "our" refer to MHB Essence, a registered business name in Pakistan.
Information we collect
- Order & contact details: your name, phone number, delivery address, and email.
- Payment information: for prepaid orders and the COD confirmation advance, payments are processed by third-party providers (JazzCash, Easypaisa, your bank, or our payment gateway). We do not store your full card or wallet credentials on our servers.
- Browsing information: basic data such as pages viewed and device type, collected through cookies and analytics to improve the store.
How we use your information
- To process, confirm, pack and deliver your orders (including COD confirmation).
- To provide order updates and customer support, including over WhatsApp.
- To improve our products, website and service.
- To send offers or fragrance news only if you've opted in — and you can opt out anytime.
Who we share it with
We share information only as needed to run the store:
- Courier partners (such as TCS / PostEx) — to deliver your order.
- Payment providers — to process prepaid amounts and the COD advance.
- Our e-commerce platform (Shopify) and analytics tools — to operate the website.
We never sell your personal data.
Cookies
We use cookies to keep your cart working, remember preferences, and understand how the store is used. You can control cookies through your browser settings.
Data security & retention
We take reasonable measures to protect your information and keep it only as long as needed for orders, support, and legal requirements.
Your choices
You may ask us to access, correct, or delete your personal information, or to stop marketing messages. Just contact us using the details below.
Contact
Questions about your privacy? Email info@mhbessence.com or WhatsApp +92 300 4233378.