Refund policy

🔷 Exchange & Refund Policy

At MHB Essence, we aim to deliver premium quality fragrances and a smooth shopping experience. If something isn’t right, we’re here to assist you.

🔁 Exchange Policy (Primary Option)

• We happily offer exchanges on perfumes if you’re not satisfied with the fragrance.

• You can request an exchange multiple times if needed.

• Product must be in good condition (no leakage or excessive usage).

👉 Note: Exchange is designed for customers who want to try a different fragrance.

🚚 Delivery Charges

• All exchange delivery charges are the responsibility of the customer.

• This includes both return shipping and re-delivery.

💰 Refund Policy (Limited Cases Only)

We do not offer refunds based on personal preference. However, a refund or replacement may be provided if:

• You received a damaged product

• You received a wrong item

👉 You must contact us within 48 hours of delivery with clear proof (photo/video).

🔄 Exchange Process

1. Contact us with your order number

2. Our team will guide you through the process

3. Send the product back to us

4. Once received, your replacement will be dispatched

⚠️ Important Guidelines

• Products showing major usage or damage may not qualify

• Exchange requests should be made within a reasonable time after delivery

• Items purchased on sale/discount may not be eligible for return/refund

💬 Our Promise

No refunds on preference — but easy, flexible exchanges anytime.